FAQ's
Welcome to our FAQ.
We've answered some of the most common questions we receive.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders take 1-3 business days to process before they are shipped out. Once they are shipped out, they can take 4-9 business days to arrive, depending on your location.
Please note these times are not guaranteed and may vary.
Can I return my order?
Certain products are final sale, due to hygiene concerns, such as bikinis, or limited edition products, such as products from our '1 OF 100' collection. These products are still eligible for exchanges if you ordered the wrong size, or if the item arrives damaged. More info is available on each product page.
Generally, with returnable items, you have 30 days from the day the order has been delivered to request a return. You can email us at orders@sculptmonaco to get started. More info is available on our Refund Policy.
How much does shipping cost?
Shipping costs are calculated at checkout and costs are based on order weight and delivery location. Free shipping for orders over 75USD is available for most countries.
Orders
Below are some of are common questions about orders
Can I modify or cancel my order?
You can send us an email at orders@sculptmonaco.com to request a modification or cancellation. Please note we cannot do this if the order has shipped.
What happens if an item is out of stock?
You can email us at support@sculptmonaco.com to request info on when an out of stock item will be back in.
How do I check the status of my order?
You can track the status of your order on our Track Your Order page, by creating an account and viewing your order status in the account center.
Alternatively, you can click on the tracking number included in your order confirmation email.
You should typically receive a tracking 1-3 days after your order has been placed.
Products
Below are some common questions about our products
Can I get more information about a product?
Any questions related to product information can be directed to support@sculptmonaco.com. We would love to answer any questions you may have.
Are your products ethically and sustainably produced?
All of the materials used in our products have been verified to have been sustainably sourced. We are committed to using natural, and ethically sourced materials in all of our current, and future products.